Privacy policy – satvikstore.in
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India's Largest Pooja Accessories Brand

Privacy policy

PRIVACY POLICY

SATVIK SPIRITUAL PRIVATE LIMITED
Website: https://www.satvikstore.in

1. BACKGROUND

a) This Privacy Policy (“Privacy Policy”) is an electronic document prepared in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules and regulations, to the extent they are in force.

b) This Privacy Policy is issued by SATVIK SPIRITUAL PRIVATE LIMITED (“Company”, “SATVIK”, “We”, “Us”, or “Our”), having its place of business at 811/50, Lekhu Nagar, Tri Nagar, Delhi – 110035, India.

c) This Privacy Policy explains the types of personal information collected through our website, https://www.satvikstore.in (“Platform”), the purposes for which such information is processed, how it is stored and shared, and the rights available to individuals regarding their personal data.

d) The terms “You”, “Your”, “User”, or “Customer” refer to individuals who visit, browse, register, purchase products, communicate with us, or otherwise interact with our Platform.

e) By using our Platform, you acknowledge that you have been provided access to this Privacy Policy. Where consent is required under applicable law, we will seek your consent through an appropriate affirmative action. Merely visiting or using the Platform does not automatically constitute consent to optional marketing or non-essential tracking.

f) We may update this Privacy Policy to reflect changes in our services, business operations, technology, or applicable laws. Material changes will be communicated through appropriate means where required by law.

g) This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Refund Policy, and other applicable policies published on our Platform.

2. WHAT CONSTITUTES PERSONAL INFORMATION?

a) “Personal Information” or “Personal Data” refers to information relating to an identifiable individual, whether directly or indirectly, as defined under applicable law.

b) Depending on how you interact with our Platform, personal information may include:

  • Full name and contact information.
  • Email address and mobile number.
  • Billing and shipping addresses, including PIN code.
  • Customer account and registration details.
  • Order details, purchase history, and transaction information.
  • Payment-related information, including payment status, transaction references, and limited payment details made available by payment service providers.
  • IP address, device information, browser details, and website usage information.
  • Customer service communications, complaints, feedback, and inquiries.
  • Marketing preferences and consent records.
  • Any other information voluntarily provided by you through our Platform or customer support channels.

c) Payment card details and other sensitive payment credentials are generally processed through authorized payment gateways or payment service providers. We do not ordinarily receive or store complete payment card credentials through our Shopify administration.

d) We aim to collect only personal information reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted under applicable law.

3. TYPE OF INFORMATION COLLECTED FROM YOU

a) Information Provided Directly by You

When you create an account, place an order, subscribe to communications, submit an inquiry, or contact customer support, we may collect:

  • Name.
  • Email address.
  • Mobile number.
  • Billing address.
  • Shipping address.
  • Order information.
  • Customer inquiries, feedback, and support requests.
  • Marketing preferences and consent information.

b) Order and Transaction Information

When you purchase products through our Platform, we may collect and process information relating to:

  • Products purchased.
  • Order value and transaction date.
  • Payment method and payment confirmation status.
  • Billing and delivery information.
  • Shipment tracking details.
  • Returns, refunds, cancellations, and customer support history.

c) Automatically Collected Information

When you visit our Platform, certain technical information may be collected through cookies, Shopify functionality, analytics tools, and similar technologies, including:

IP address.
Browser and device type.
Operating system.
Pages visited.
Website interaction and navigation information.
Referral sources.
Cookie identifiers and preferences.

d) Information Received from Third Parties

We may receive relevant information from service providers involved in operating our business, including Shopify, payment gateways, delivery partners, customer support providers, and other authorized service providers.

e) We do not intentionally collect information that is unnecessary for providing our products and services. Any additional information collected for a specific purpose will be handled in accordance with applicable law.

4. USE OF COLLECTED INFORMATION

a) We may process personal information for the following specific purposes:

i. Order Processing and Fulfilment

To receive, confirm, process, pack, ship, and deliver customer orders.

ii. Payment Processing

To facilitate payments, verify transactions, process refunds, and maintain transaction records.

iii. Customer Communication

To provide order confirmations, shipping updates, delivery notifications, and responses to customer inquiries.

iv. Customer Support

To resolve complaints, manage returns and refunds, and provide assistance relating to products and services.

v. Website Functionality

To maintain customer accounts, shopping carts, checkout processes, website security, and essential Platform functionality.

vi. Website Analytics and Improvement

To understand website performance, improve user experience, identify technical issues, and enhance our products and services, subject to applicable consent requirements.

vii. Marketing and Promotional Communications

To send promotional emails, SMS, WhatsApp messages, offers, or product updates where we have obtained the necessary consent or are otherwise legally permitted to do so.

viii. Legal and Regulatory Compliance

To comply with applicable taxation, accounting, consumer protection, fraud prevention, recordkeeping, and other legal obligations.

b) We process personal information based on your consent where required, or for certain legitimate uses and other processing permitted under applicable law.

c) Where consent is required, we will seek consent that is free, specific, informed, unconditional, unambiguous, and indicated through clear affirmative action, as required by applicable law.

d) Consent for promotional communications is separate from the personal information required to process and deliver an order.

e) Refusing optional marketing consent will not prevent customers from purchasing products or receiving essential order-related communications.

f) We will not use personal information for purposes incompatible with the purposes disclosed to you unless additional processing is permitted under applicable law or appropriate consent has been obtained.

5. DISCLOSURE OF INFORMATION

a) We do not sell or rent personal information to third parties for their independent commercial use.

b) We may share personal information with authorized third parties where necessary to provide our products and services, including:

i. Shopify

Our website is hosted and operated using Shopify's e-commerce platform. Shopify may process customer information to support website operations, checkout, order management, security, and related services.

ii. Payment Gateways and Financial Service Providers

Payment-related information may be shared with authorized payment service providers to process transactions, verify payments, and issue refunds.

iii. Shipping and Delivery Partners

We share necessary information, such as customer name, delivery address, mobile number, and relevant order details, with logistics and delivery partners for order fulfilment, delivery coordination, and shipment updates.

iv. Customer Support and Technology Providers

Information may be processed by service providers assisting us with customer support, website operations, technical maintenance, communications, and business administration.

v. Analytics and Advertising Service Providers

Where applicable and subject to relevant consent requirements, information may be processed by analytics, advertising, and marketing technology providers to measure website performance and support promotional activities.

vi. Government and Regulatory Authorities

We may disclose information where required under applicable laws, lawful orders, regulatory requirements, or legal proceedings.

c) We take reasonable steps to ensure that service providers processing personal information on our behalf are subject to appropriate contractual, confidentiality, and security obligations.

d) Some service providers, including Shopify and other technology partners, may process or store information outside India. Such processing will be subject to applicable legal requirements and any restrictions on international transfers.

e) We will not disclose personal information for unrelated purposes unless legally permitted or appropriate consent has been obtained.

6. WEBSITE COOKIES

a) Our Platform uses cookies and similar technologies to support website functionality, maintain shopping carts, understand website usage, and improve the customer experience.

b) Cookies used on our Platform may fall into the following categories:

i. Required Cookies

These cookies are necessary for essential website functions, including shopping cart functionality, checkout, account access, security, and other core services.

ii. Personalization Cookies

These cookies help remember customer preferences and provide a more personalized browsing experience.

iii. Analytics Cookies

These cookies help us understand website traffic, visitor interactions, and website performance.

iv. Marketing Cookies

These cookies may be used by us and authorized partners to measure advertising performance, support promotional campaigns, and display relevant advertisements.

c) Where required by applicable law, optional cookies and similar tracking technologies will be used only after obtaining the appropriate consent.

d) Customers can manage their available cookie preferences through the cookie banner or privacy preference controls provided on our Platform.

e) Customers may accept, decline, or modify their preferences for non-essential cookies, where these controls are available.

f) Required cookies may remain active because they are necessary for the basic functioning and security of the Platform.

g) Some cookies may remain on a device after the browser is closed, depending on their type, purpose, and duration.

h) Customers may also manage or delete cookies through their browser settings. Disabling certain cookies may affect website functionality.

i) We may use third-party technologies, including Shopify-integrated analytics and advertising services. Their data processing practices may also be governed by their respective privacy policies.

j) We will take reasonable steps to ensure that non-essential tracking technologies under our control respect the applicable consent preferences selected by customers.

7. YOUR RIGHTS

Subject to applicable law, customers may exercise the following rights regarding their personal information:

a) Right to Access Information

You may request information about the personal data we process, the processing activities undertaken, and other information available to you under applicable law.

b) Right to Correction and Updating

You may request correction, completion, or updating of inaccurate, incomplete, or outdated personal information.

c) Right to Erasure or Deletion

You may request deletion of personal information where applicable. We will assess and process such requests in accordance with applicable law.

Certain information may need to be retained to comply with legal obligations, including taxation, accounting, fraud prevention, dispute resolution, or other applicable requirements.

d) Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent through the available preference controls or by contacting us.

Withdrawal of consent will not affect the lawfulness of processing undertaken before withdrawal.

Withdrawal may affect services that depend on the relevant information, but it will not automatically prevent us from processing information where otherwise permitted or required by law.

e) Right to Grievance Redressal

You may raise a complaint or grievance regarding our collection, use, storage, disclosure, or handling of your personal information.

We will review and respond to grievances in accordance with applicable legal requirements.

f) Right to Nominate

Where provided under applicable law, you may nominate another individual to exercise your data protection rights in the event of your death or incapacity.

g) Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for any additional period required or permitted by applicable law.

Retention periods may vary depending on the nature of the information, transaction records, legal requirements, and legitimate business needs.

When information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

h) How to Exercise Your Rights

To request access, correction, updating, withdrawal of consent, or deletion of personal information, please contact:

Email: support@satvikstore.in

Subject: Personal Data Request

Please provide sufficient information to help us identify your account or transaction and understand your request.

We may request reasonable additional information to verify your identity before processing the request.

We will process verified requests within applicable legal timeframes.

If you are dissatisfied with our grievance response, you may seek further remedies through the appropriate authority, including the Data Protection Board of India where its jurisdiction and applicable legal provisions permit.

8. SECURITY PROCEDURES

a) We implement reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, and destruction.

b) Such measures may include access controls, secure website connections, restricted administrative access, appropriate service-provider safeguards, and other security practices relevant to our operations.

c) We use Shopify and authorized service providers to support our e-commerce operations and the secure handling of customer information.

d) Although we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

e) Data Breach Protocol

In the event of a personal data breach, we will investigate the incident, take appropriate steps to contain and mitigate its impact, and notify affected individuals and relevant authorities where required by applicable law.

f) We will cooperate with applicable regulatory requirements and implement reasonable corrective measures where necessary.

9. OPTING OUT OF MARKETING COMMUNICATION

a) Customers may choose whether to receive promotional emails, SMS, WhatsApp messages, and other marketing communications from SATVIK.

b) Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

c) Marketing consent will not be automatically assumed merely because a customer places an order, creates an account, or visits our website.

d) Customers may withdraw marketing consent at any time by:

  • Using the unsubscribe link provided in applicable promotional emails.

  • Using available communication opt-out methods.

  • Updating relevant preferences where supported.

  • Contacting us at support@satvikstore.in.

e) We will process marketing opt-out requests in accordance with applicable law.

f) Even after opting out of marketing communications, customers may continue to receive essential transactional communications, including order confirmations, payment notifications, shipping updates, and customer support messages.

10. THIRD-PARTY LINKS

a) Our Platform may contain links to websites, applications, or services operated by third parties.

b) These third-party websites and services are not necessarily controlled or operated by SATVIK.

c) We encourage customers to review the privacy policies and terms of use of such third-party websites before providing personal information.

d) SATVIK is not responsible for the independent privacy practices, security policies, or content of third-party websites, except where responsibility arises under applicable law.

e) Access to third-party websites is subject to their respective policies and terms.

11. GOVERNING LAW AND JURISDICTION

a) This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, including relevant provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules, to the extent in force.

b) Subject to applicable statutory rights, regulatory jurisdiction, and mandatory legal provisions, disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in Delhi, India.

c) Nothing in this Privacy Policy is intended to restrict any rights or remedies available to individuals under applicable data protection or consumer protection laws.

12. GRIEVANCE OFFICER

If you have any questions, complaints, concerns, or requests relating to the collection, processing, storage, disclosure, correction, or deletion of your personal information, you may contact our Grievance Officer.

Name: Sanju Kumar
Designation: Grievance Officer
Company: SATVIK SPIRITUAL PRIVATE LIMITED
Address: 811/50, Lekhu Nagar, Tri Nagar, Delhi – 110035, India
Contact Number: +91 9861743000
Email: support@satvikstore.in
Website: https://www.satvikstore.in

We will make reasonable efforts to acknowledge, investigate, and resolve privacy-related grievances in accordance with applicable law.

Customers may also contact us through the available customer support channels on our website.

SATVIK SPIRITUAL PRIVATE LIMITED

We respect your privacy and are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection laws.